Date
: 01 November 2025
We would like to inform you that
LuckyStars
will be permanently shutting down and discontinuing its services. This notice serves as the official Shutdown Notice in writing and is issued in
accordance with our updated
Terms & Conditions
and
Sweep Rules
.
Shutdown Process
-
New users are not able to register for an Account during the Shutdown Period.
-
You may continue to use your existing Gold Coins (GCO, TICO OR GC) for gameplay for fifteen
calendar days from the date of this notice (“
Shutdown Period
”).
-
You will not be able to purchase additional Gold Coins (GCO, TICO OR GC) during the Shutdown
Period. You will not be able to receive any additional Sweep Coins (SC, FICO, or FC) by any means
during the Shutdown Period.
-
Sweep Coins (SC, FICO OR FC) may not be used to enter Promotions during the Shutdown Period.
-
Users who won Prizes prior to the beginning of the Shutdown Period may redeem them by submitting a
request at any time during the Shutdown Period. All such requests will be duly processed and paid
by us in the ordinary course and within the standard processing timeframes applied by us and/or
our Payment Providers.
-
Any Prizes for which a redemption request has not been submitted by the end of the Shutdown Period
will be deemed forfeited and terminated in conjunction with the closure of your Account.
As a matter of clarification:
-
Users with suspended or terminated Accounts remain ineligible for gameplay or prize redemption
during the Shutdown Period.
-
Users who have limited their access under our
Responsible Social Gaming Policy
shall remain limited for the duration of such restriction, including during the Shutdown
Period.
Please Note
:
To reflect these changes, we have updated our Terms & Conditions, Sweep Rules, and Responsible
Social Gaming Policy, available on this website. We kindly remind all Users to submit any necessary
redemption requests within the applicable deadlines.
For assistance, please contact our support team at
[email protected]
.
We sincerely thank you for being part of the LuckyStars community.
The LuckyStars Team
