Responsible Social Gaming

SWPMTECH LTD, individually and/or through its licensed partners (each a "Partner" or "Sponsor"), is committed to protecting our players and promoting responsible social gameplay as a policy of customer care and social responsibility.

We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platform while remaining aware of the potential risks that can be associated with online gameplay if you don't remain in control. We encourage you to use the responsible social gameplay tools described below available at your disposal.

Our Services are provided solely for entertainment and amusement purposes only. NO PURCHASE IS NECESSARY TO PLAY IN ANY GAMES OR PROMOTIONS. At no point during your use of the Services should you feel any obligation to make payment or purchase any item in order to continue playing games. Should you feel you are becoming addicted to playing games on the Website, you should take immediate action to limit and/or self-exclude yourself from further gameplay and/or otherwise accessing the Services.

To ensure that you enjoy fun and affordable play, we fully support responsible social gameplay and have put measures in place to assist customers who wish to control their play. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.

Introduction

This Responsible Gaming Policy (RGP Policy) describes the control tools, information, and resources available to registered players on the Website.

This RGP Policy forms part of our Terms and Conditions. Terms that are capitalized and defined in the Terms and Conditions or our Sweeps Rules have the same meaning in this RGP Policy.

We may update the RGP Policy at any time. Any amendments will be published on the Website and such changes will be binding and effective immediately.

Whenever we amend this RGP Policy in a way that would limit your current rights or which may be detrimental, we will notify you upon your next visit to the Website and you will be required to re-confirm your acceptance prior to playing any Games. If you do not agree to the amended RGP Policy, you must stop using the Website.

You acknowledge that the Website does not provide gambling services and that the games offered on the Website are not meant to be used in relation to any gambling activity. SWPMTECH LTD offers entertaining online social casino games and related sweepstakes promotions not meant to trigger the prohibitions imposed by state and federal gambling laws in those states where the Website operates. You agree not to use the Website if doing so would violate the laws of your state, province, or country.

You assume all risks relating to your use of and/or access to the Website. Notwithstanding any provisions contained herein, all efforts and actions taken by you during the course of playing any games and/or otherwise interacting with the Website are your sole responsibility. It is your choice to decide whether to play games and/or otherwise utilize the Services.

Luckystars RGP Program

The RSG Responsible Gaming Program (RGP Program) is centered around our guiding principles of providing our customers with control tools, information,n and help resources needed to:

  • Make an informed decision in gameplay.
  • Prevent problem gameplay from occurring on our site.

The RGP Program is designed to support the needs of individuals at any stage of the user journey, from registration to redemption, and any level of gameplay. To do this, the RGP Program offers a range of player education, control tools, and resources for professional help when needed.

The RGP Program also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counseling services nor do we police user behaviour. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.

RGP Play Control Tools

Gameplay History

Shows the result of each game played over at least 2-week period.

Purchase & Prize History

Shows your purchase and redemption history over at least 2-week period.

Limits - Accessible through the "My Profile" section on the Website under "Daily Purchase Limitation".

Purchase Limit

Provides the ability to limit the amount of Gold Coins you can purchase during your chosen time period. Once the limit is reached, you will not be able to make any new purchases until the limit resets. Please remember that there is no purchase necessary for you to participate in any games on the Website.

Period options are Daily, Weekly, or Monthly.

The limit can be adjusted or removed at any time. A decrease in the limit will take immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect following a 72-hour cooling period.

RGP Access Control Tools

The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see "What is Problem Gameplay" section below).

  • Self Account Suspension - Accessible through the player profile. Scroll to the bottom and select the amount of time you wish to suspend your account.
  • This allows you to take a short break from gameplay. During this time, you will not be able to access your Account.
  • Available options are 1 day, 1 week, 1 month, 3 months, 6 months or 1 year.
  • It will not be possible to reactivate your Account until the chosen period ends.
  • If your account has been verified to our satisfaction, we will use reasonable endeavors to arrange for any SweepCoins remaining in your account that satisfy our Playthrough Requirements and meet our minimum redemption threshold to be redeemed.
  • You may not open a new Account during a period of self-exclusion. If we find that you have created an alternative Account to circumvent the self-exclusion process, we will immediately terminate your Account(s) and ban you from accessing the Services.
  • Permanent Closure - Please contact customer support.

You may choose to permanently close your Account. If you wish to do so, send a written email to Customer Support via this email address [email protected] requesting a "Permanent Account Closure" and stating the reason for the closure. Please note that, unlike an indefinite self-exclusion, a permanent closure is irreversible and cannot be reactivated under any circumstances.

You will be required to provide a "confirmation of understanding" to permanently close your Account.

Self-Assessment

If you think your or someone else's computer gameplay is becoming problematic, consider the self-assessment questions available here.

Support Organisations

If your gameplay may have had or is at risk of having, a negative impact on your mental health, finances, or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:

Counseling

Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.

Credit Counseling

Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.

National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counseling agencies. The NFCC helps people to defeat their debt and look forward with confidence.

Additional resources may be available in your jurisdiction. Please note that these organizations are independent support services and are NOT in any way affiliated with the Website. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your Account, you can do so by contacting us via this email address [email protected].

Education Information on Responsible Social Gameplay

Principles of Gameplay

  • Randomness: Remember that game-round outcomes are completely random. Results cannot be predicted and are independent of past or future outcomes.
  • Return to Player (RTP): This is the average return on the winnings and prizes over the lifetime of a slot-type game. I.e., if a slot type has an 8% advantage, then the average RTP will be 92%.
  • Advantage: All casino-type games are designed with a slight advantage that favors the operator.

Common Misconceptions

  • "I'm due for a win" - You cannot predict when you're going to win. All outcomes are random.
  • "I always win with my lucky charm and pre-game ritual" - Although they might be fun, charms and rituals don't affect your chances of winning. All outcomes are random.
  • "The longer I play, the more chance I'll win" - Time spent has no effect on your chances of winning. All outcomes are random.
  • "These Games have been rigged" - The Random Number Generator (RNG) used in all Website games has been independently certified by an independent test lab, which confirmed that the RNG uses a well-known algorithm to generate random numbers. The numbers generated by the RNG have passed Marsaglia's "diehard" tests for statistical randomness. The independent test lab/s have found that number sequences are unpredictable, non-repeatable, and uniformly distributed.

Tips for Safe Gameplay

  • Avoid gameplay while upset or emotional.
  • Take frequent breaks during your gameplay sessions.
  • Avoid gameplay while intoxicated.
  • Avoid canceling redemptions.
  • Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
  • Purchase only with money that you can afford to spend.
  • Set a budget and don't go over it.
  • Set a time limit before playing.
  • Understand how games work before playing and remember that the results are random.
  • Never let gameplay affect your employment, relationships, health, or commitments.

What is Problem Gameplay?

  • Financial.
  • Cannot pay bills.
  • Borrowing money to maintain life expenses.
  • Eviction or loss of home.
  • Repossession of car and valuables.
  • Family.
  • Unhappy home environment.
  • Missing family events and gatherings.
  • Disconnect and disassociation of family members.
  • Employment.
  • Missing work.
  • Reduction in productivity and competence.
  • Loss of employment.
  • Health.
  • Anxiety.
  • Depression.
  • Isolation.
  • Increases stress.

Know the Signs

  • Purchasing beyond one's means.
  • Not being able to pay bills due to excess spending.
  • Staying home from work to play.
  • Feeling frustrated on days when not playing.
  • A constant need to increase the level of play to reach the same levels of fulfillment and excitement.
  • Playing in order to escape from the stress of life.
  • Lying about the amount of money or time that is spent.
  • Hiding play behavior from significant others.
  • Putting gameplay above one's family, friends, or other interests.
  • Lying, borrowing, stealing, or committing fraud to get money to play.
  • Depressive or even suicidal feelings during or after playing.

Player Protection Policy

Protection of the vulnerable

Make sure that the decision to play on our Website is your own personal choice and responsibility.

We do not recommend playing on our Website if you:

  • Are being treated or are you in recovery for an addiction/dependency;
  • Are you under the influence of alcohol or any other substance;
  • Are currently experiencing financial difficulty or a traumatic life event;
  • Do not understand how to play the games;
  • Have any mental health concerns, cognitive impairment, or brain injury.

Protection of Minors.

We do not permit users under the age of 18-years-old or the age of majority in the player's jurisdiction to register an Account to access the Services. The Website has identity checks in place to mitigate and prevent the risk of underage gameplay on the Website. However, in the event you believe a user is under the age of majority in the player's jurisdiction, please contact us immediately.

If you share your mobile phone, tablet, laptop, or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Website by using one of the below services:

Netnanny.com - filtering software that protects children from inappropriate web content.

Canopy.us - filtering software that allows parents to add their own sites to block.